Shipping policy

DOMESTIC SHIPPING
Free Shipping on orders over $50. Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact info@firebotanics.com for a status update.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. UPS Ground usually takes 1-5 business days.

INTERNATIONAL SHIPPING

We send most international packages via USPS.

International packages may be subject to customs, duties or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.

REFUNDS + EXCHANGES

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at info@firebotanics.com for further details. At FireBotanics, all of our products are hand-poured and carefully inspected before they are shipped. Due to the nature of our products, used candles and bath bars cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.